Terms of Service

Last updated on 1 October 2026

#Overview

These Terms of Service (“Terms”) are an agreement between Bloosh Limited (“Bloosh,” “we,” “our” or “us”) and the customer or user who accesses or uses our websites, applications, and related services (collectively, the “Services”).

By creating an account, starting a trial, paying for a subscription, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and “Customer,” “you,” and “your” refer to that organisation.

“Customer Data” means data you or your organisation put into the Services, including tasks, events, chats, documents, connected mail and calendar data, messaging content, and the organisation’s relationship graph.

#1. The service

Bloosh is an artificial-intelligence assistant that helps with your work and daily life. Some actions — for example sending email — require your confirmation before Bloosh carries them out. Automations you switch on may run on their own when their trigger conditions are met. You remain responsible for any action, result, or consequence of the Services that you direct, in whole or in part, including automations you enable.

Artificial intelligence outputs can be incorrect or incomplete. The Services do not constitute legal, tax, financial, health, or other professional advice.

#2. Use of Customer Data

You keep ownership of Customer Data. Bloosh will only access, use, or share Customer Data in accordance with its then-current Privacy Policy in effect.

Subject to these Terms, by providing Customer Data to or via the Services, Customer grants Bloosh a licence to host, store, transfer, display, perform, reproduce, index, send relevant excerpts to model providers, modify for the purpose of formatting for display, and distribute Customer Data solely and exclusively for the purpose of providing the Services to Customer.

Customer is solely responsible for its Customer Data and agrees that Bloosh is not and will not in any way be liable for Customer Data. By providing Customer Data, Customer affirms, represents, and warrants that:

• (1) its Customer Data and use thereof will not violate these Terms (including Acceptable use in section 4) or any applicable law, regulation, rule, or third-party rights;
• (2) Customer is solely responsible for the development, moderation, operation, maintenance, support, and use of Customer Data, including when Customer Data is provided by Customer’s end users or by accounts Customer connects (for example Google, Microsoft, or WhatsApp);
• (3) Customer’s Customer Data and its use thereof does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade a right of privacy, publicity, or other property rights of any other person; or (iii) cause us to violate any law, regulation, rule, or rights of third parties; and
• (4) except for the specific Services provided under these Terms or another express contract, Customer is solely responsible for the technical operation of Customer Data, including on behalf of Customer’s end users.

#3. Subscriptions

Paid plans bill monthly per user through Stripe until cancelled. Cancelling stops future charges at the end of the current period; the plan stays active until then. The “Term” is the period during which your account or organisation remains active, including any trial.

#4. Acceptable use

Do not use Bloosh to break the law, to send unsolicited bulk messages, or to process data you have no right to process. We may suspend or close accounts that do.

#5. Deletion by Customer

While your account is active, you can delete Customer Data in the product (for example, deleting documents or other workspace content). A permanent deletion — meaning you can no longer restore that data yourself — is your instruction to Bloosh to delete those copies from Bloosh’s systems as well. Live copies are removed when you delete them. Remaining copies (including backups) are deleted as soon as reasonably practicable and within a maximum of one hundred eighty (180) days.

#6. Deletion on Termination

When the Term ends or a Customer account is closed, Customer may instruct Bloosh to delete all Customer Data (including existing copies) from Bloosh’s systems, in accordance with applicable law. After a recovery period of up to thirty (30) days, Bloosh will complete that deletion as soon as reasonably practicable and within a maximum of one hundred eighty (180) days. Customer is responsible for downloading or otherwise retaining, before the Term ends or the account is closed, any Customer Data it wishes to keep.

Disconnecting a third-party account or integration stops Bloosh from receiving new data from that source and destroys the stored credential. Copies of data Bloosh already received remain in the workspace until you delete them under section 5, or until the account is closed under this section.

#7. No Warranty

The Services are provided “as is” and on an “as available” basis. Bloosh disclaims all warranties of any kind, whether express or implied, relating to the Services and all content delivered in connection with them, including but not limited to: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; (b) any warranty arising out of course of dealing, usage, or trade; or (c) any warranty or guaranty relating to availability, accuracy, error rate, system integrity, or uninterrupted access.

Bloosh does not warrant that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or errors will be corrected; (iii) any content or software available at or through the Services is free of viruses or other harmful components; or (iv) the results of using the Services will meet Customer’s requirements. Customer is responsible for ensuring the security of Customer’s own environment, devices, and connected accounts used with the Services.

The limitations, exclusions, and disclaimers in this section apply to the fullest extent permitted by law. Bloosh does not disclaim any warranty or other right that Bloosh is prohibited from disclaiming under applicable law.

#8. Indemnification

You agree to defend, indemnify, and hold harmless Bloosh and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of (a) your use and access of the Services, by you or any person using your account; (b) a breach of these Terms; or (c) your Customer Data.

#9. Limitation of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THESE TERMS AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF BLOOSH HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF BLOOSH, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SERVICES DURING THE PRECEDING TWELVE (12) MONTHS, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

#10. Governing Law and Jurisdiction

Governing Law. These Terms and any dispute related to them are governed by the laws of Hong Kong without regard to conflict of law principles.

Jurisdiction. Customer and Bloosh each submit to the personal and exclusive jurisdiction of the courts of Hong Kong for resolution of any lawsuit or court proceeding permitted under these Terms.

#11. Changes to Terms of Service

These Terms may be amended from time to time by Bloosh. We will post the updated Terms on this page and revise the “Last updated” date. Your use of the Services is always subject to the Terms in effect at the time of use. You are responsible, and strongly encouraged, to revisit this page regularly in order to learn of any updates. Continued use of the Services after the effective date of updated Terms constitutes acceptance of those Terms, except where consent is required by law.

#12. Contact

Questions about these Terms: [email protected].